Enter the Session ID and password shown in the RDesktop tray icon on the remote machine.
…Download the installer and run it on the target machine. Double-click and paste the License ID above, or run it silently with the command below (elevated).
⬇ Download host installer (.exe)Applied at the host's first check-in only — moving it later in the dashboard won't be undone.
…Fetches the installer from the server and installs it silently — nothing to download first. Paste into an elevated PowerShell, or an RMM "run PowerShell" job.
……Download the installer and run it. Double-click and paste the License ID for unlimited devices (or leave blank for the free tier — up to 5 devices), or run it silently with the command below.
⬇ Download viewer installer (.exe)…RDesktopViewer-Setup.exe /VERYSILENT.\Install-RDesktopViewer.ps1Generate a one-time enrollment token, then download a bootstrapper for the edge box (Windows or Linux). It fetches the relay, enrolls it (auto-linked to the public relay — no secrets to copy), and installs it as a service.
…
Connect your organisation's Microsoft Entra (Azure AD) tenant, then mark
individual technicians as SSO in the members list. Those users sign
in with Microsoft (your tenant enforces MFA); everyone else keeps using a
password. In Entra, register a Web app with the redirect URI below
and grant delegated openid profile email.
Remove from your dashboard? The agent will re-register itself next time it connects.
When a device raises a help request, POST it to your help-desk system so a ticket is auto-logged. Shape the exact request your system expects with custom headers and a body template.
{{subject}} {{message}} {{device}}
{{session_id}} {{org_id}} {{help_id}} {{created_at}}